Call us: 01535 681510  
Email us: hoofies@hotmail.co.uk
 

Terms & Conditions

Terms & Conditions


Delivery

Delivery is to main land UK only this excludes Scottish Highlands, and Islands, Isles of Scilly.

Hoofies deliver from Monday to Friday. If more than 14 days have passed since I confirmed dispatch and your order has not arrived please contact me via email hoofies@hotmail.co.uk or call me on 01535 681510.

Items been delivered via courier will need a contact number and a safe location for the courier to leave your parcel if your not at home. Please remember to leave delivery instructions if required e.g. “can leave with neighbour”, or “leave in porch”. I can also deliver to your place of work, if this is more convenient for you! Please leave this information when checking out.

Pre-Order Items

For Hoofies to be able to offer you a wide variety of different products not all the items on Hoofies website are in stock I call these items pre-order items. Pre-Order items will be despatched once received in stock. I will send you an email notification once received and despatch to you the same day. If for any reason they are no longer available from my supplier I will email and refund within 72 hours. Most Pre-Order Item can be ordered into stock every Friday but some may take up to 30 days.  If you have added Pre-Order items to your basket along with an item that is available for immediate despatch I will wait until your pre-order items arrive in stock and post together.


Collect From Warehouse

 All items can be ordered online and collected from the warehouse. All orders must be placed online (I don't have a shop), then let me know roughly when you would like to collect and I will make sure your order is ready for you. If you have ordered a Pre-Order Item I will email you to let you know when your item is expected in stock. Hoofies are open Mon-Thur 6am till 4:30am and Friday 6am till 3:30pm


Returns

I are happy to exchange or refund goods within 14 days of purchase.

 If you would like a refund or exchange, please complete Our Returns Form.

Refunds will be made for any items returned (at customers expense) which are unused and not damaged (unless faulty), within 14 days of receiving them. Some items are non-returnable, this is stated on the item description. The cost of the purchase will be refunded in full excluding the returns postage costs. 

Please return to, Hoofies, c/o E & S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA

Items must be returned unused, clean, dry and in original packaging

Please keep you packing slip. Ensure you enclose the packing slip in your packaged item for return.

Please make sure you obtain proof of postage by receipt and ensure you get insurance to cover the goods

Refunds and replacements can take up to 14 working days to process.

All returned items must be in a re-saleable condition. Your statutory rights are not affected.

State if you would like to exchange for different size/item or refund.


Security

I use PayPal as our form of secure online payment. This means we don't store any of your personal card details.

Privacy

I know you care about your privacy, so we treat your information with the highest standards of confidentiality and security.

I do not share, give or sell your information to anyone else.

 I want to keep you aware of our latest products and special offers, so I would like to send you catalogues and email newsletters. I will only do so with your permission. If you don't want to receive email newsletters and catalogues, then either call me  on 01535 681510 or write to Hoofies, E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA or email me on hoofes@hotmail.co.uk 

If you think any of the information we have about you is incorrect, please write to us at Hoofies, c/o E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA, or email us at hoofies@hotmail.co.uk

How we use cookies

A cookie is a small text file which asks permission to be placed on your computer's hard drive; it only contains text and does not contain any program code of any kind, and cannot contain computer viruses. It never contains any personal information such as name, email address, telephone number or credit card details.

The cookie helps us to analyse web traffic or lets you know when you revisit a particular site. Cookies allow us to respond to you as an individual by gathering and remembering information about your preferences. They also let us analyse data about which web pages you visit, which in turn allows us to improve our website and to improve your experience when using it. This analysis is always anonymous, so we have no idea who has visited each specific page - we only use this information for statistical analysis purposes.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

If you choose not to accept cookies or delete ones that are already saved then you might not be able to access all areas of our website, and could experience problems opening accounts, logging on, adding products to baskets or completing orders.


Google Analytics

This website also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").

Google Analytics uses cookies to help us analyse how users use our site. The information generated by the cookie about your use of the website (including your Internet Protocol (IP) address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of our website, to compile reports on website activity for us and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. All of this helps us to continually improve our website to make your experience when using it the best it can possibly be.


Google will not associate your IP address with any other data held by Google. Your personal information is never given to Google, and is never used as part of the analysis - only the web pages you have visited. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.