Terms & Conditions
Terms & Conditions
Delivery is to main land UK only this excludes Scottish Highlands, and Islands, Isles of Scilly.
Hoofies deliver from Monday to Friday. If more than 14 days have passed since I confirmed dispatch and your order has not arrived please contact me via email firstname.lastname@example.org or call me on 01535 681510.
Items been delivered via courier will need a contact number and a safe location for the courier to leave your parcel if your not at home. Please remember to leave delivery instructions if required e.g. “can leave with neighbour”, or “leave in porch”. I can also deliver to your place of work, if this is more convenient for you! Please leave this information when checking out.
For Hoofies to be able to offer you a wide variety of different products not all the items on Hoofies website are in stock I call these items pre-order items. Pre-Order items will be despatched once received in stock. I will send you an email notification once received and despatch to you the same day. If for any reason they are no longer available from my supplier I will email and refund within 72 hours. Most Pre-Order Item can be ordered into stock every Friday but some may take up to 30 days. If you have added Pre-Order items to your basket along with an item that is available for immediate despatch I will wait until your pre-order items arrive in stock and post together.
Collect From Warehouse
All items can be ordered online and collected from the warehouse. All orders must be placed online (I don't have a shop), then let me know roughly when you would like to collect and I will make sure your order is ready for you. If you have ordered a Pre-Order Item I will email you to let you know when your item is expected in stock. Hoofies are open Mon-Thur 6am till 4:30am and Friday 6am till 3:30pm
I are happy to exchange or refund goods within 14 days of purchase.
If you would like a refund or exchange, please complete Our Returns Form.
Refunds will be made for any items returned (at customers expense) which are unused and not damaged (unless faulty), within 14 days of receiving them. Some items are non-returnable, this is stated on the item description. The cost of the purchase will be refunded in full excluding the returns postage costs.
Please return to, Hoofies, c/o E & S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA
Items must be returned unused, clean, dry and in original packaging
Please keep you packing slip. Ensure you enclose the packing slip in your packaged item for return.
Please make sure you obtain proof of postage by receipt and ensure you get insurance to cover the goods
Refunds and replacements can take up to 14 working days to process.
All returned items must be in a re-saleable condition. Your statutory rights are not affected.
State if you would like to exchange for different size/item or refund.
I use PayPal as our form of secure online payment. This means we don't store any of your personal card details.
I know you care about your privacy, so we treat your information with the highest standards of confidentiality and security.
I do not share, give or sell your information to anyone else.
I want to keep you aware of our latest products and special offers, so I would like to send you catalogues and email newsletters. I will only do so with your permission. If you don't want to receive email newsletters and catalogues, then either call me on 01535 681510 or write to Hoofies, E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA or email me on email@example.com
If you think any of the information we have about you is incorrect, please write to us at Hoofies, c/o E and S Feeds, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA, or email us at firstname.lastname@example.org
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